Privacy Policy and Cookie Notification

It is important forVOOL to respect your privacy and to comply with all applicable laws and regulations to protect your personal data. VOOL processes personal data in accordance with applicable law, including Regulation 2016/679/EC of the European Parliament and the European Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC. In matters not regulated in the Privacy Policy, VOOL is governed by the applicable legislation.

With this Privacy Policy we want to explain what kind of data we collect about the visitors of our website, how we use the data and what your rights are with regard to the processing of personal data. The Privacy Policy applies only to the data collected when you visit our website and does not apply to data collected through other channels. Information on other processing actions is provided during each relevant process.

The chief processor of your data is MultiCharge OÜ (registry code 14627725). Please read the terms and conditions thoroughly before submitting any data via the website. If you do not find the answer to your question in this Privacy Policy, please contact VOOL as follows:


Data Collection

We primarily collect data on the website through “cookies”. Cookies generally do not collect personalized information. You can find more information about cookies below.

Purpose and legal basis of data processing

We collect data on the website for statistics, for evaluating the efficiency of a user’s visit, for compiling reports to the website operators about activities on the website, and to improve the user experience of website visitors. Cookies are used to collect data with your consent unless the use of cookies is necessary for the operation of the website. Specifically, we may use the data we collect for the following purposes:

  • to maintain, manage, develop, personalize, and expand our website;
  • to collect statistics, so that we can provide better services and/or offers, and understand and analyze the behavior of website visitors;
  • to prevent fraud and protect our website;
  • to improve service quality and provide more efficient browsing solutions;
  • to develop and improve new products, services, or functionalities;
  • to study trends and evaluate the efficiency of our advertising campaigns.

Giving consent, on which the processing is based, is a voluntary act. We retain your personal data for the duration of the consent. You have the right to withdraw your consent at any time. In such case we will stop processing your data as soon as consent is withdrawn.

Transfer of personal data

VOOL discloses personal data only to the extent and in the form necessary to fulfill the purposes listed in the Privacy Policy. VOOL may disclose personal information to authorized persons and controllers who need access to the data in order to provide services to us (such as website administration and development services).

VOOL generally ensures the processing and storage of data in the territory of the European Union. However, VOOL may also use authorized processors, whose servers are located outside the European Union. VOOL ensures the comprehensive security of your personal data by implementing the protection measures required by law if necessary.

The name of the cookie
Purpose of use
Storage time
Thiscookie is used to distinguish between humans and bots.
24 h
Google Analytics registersa unique ID that is used to generate statistical data on how the visitor usesthe website.
399 days
Used by Google Analytics to throttle request rate
1 day
Collects data on the user's visits to the website, such as  which pages have been read.
399 day

Cookies uses “cookies”. A cookie is a text file stored onto a user’s device when they visit a website. Cookies are used to set and store preferences, regional settings, service usage options, and more.

If you wish, you can disable the use of cookies in your browser settings, but in this case the service offered to you may be disrupted.

Cookies are divided into persistent and session cookies. Persistent cookies remain on your personal computer or mobile device even after you close the browser or computer. Session cookies, however, are deleted as soon as the browser is closed.

We use the following cookies on the website:

Cookies are divided according to their purpose:

  • Necessary cookies. Session cookies, the purpose of which is to enable you to use the services offered on our website. These cookies help to authenticate users and prevent the malicious use of user accounts. Without these cookies we will not be able to provide you with the services you request.
  • Notification cookies. These cookies indicate whether users have accepted the use of cookies on the website.
  • Functionality cookies. These cookies allow your browser to remember the choices you make when using the website, such as saving your login details or language preferences. The purpose of these cookies is to provide you with a more personal experience and to prevent you from re-entering your preferences.

Your right to protect your data

You always have the right not to share your data with us, but this may affect your experience on our website.

Even if you have previously agreed to share your personal data with us, you have the right to change your mind at any time. Withdrawal of consent is as easy as giving it. Withdrawal of consent shall not affect any previous processing.

You have the right to be informed about the personal data being processed, the purposes, types, and sources of their use. You also have the right to receive copies and extracts of the personal data being processed. You have the right to request the correction or supplementation of the data, if it turns out that the personal data being processed is incorrect or inaccurate. In such case you have the right to request a restriction on the processing of personal data or to object to the processing of such personal data.

You have the right to request the deletion of data, unless the right and obligation to process the data arises from legislation. The processing of personal data shall not be terminated if it conflicts with the obligation to process personal data, or if there are other grounds for continuing the processing. It is also important to note that stopping the processing of personal data may prevent you from obtaining the service.

VOOL will respond to your objections and requests within one month at the latest.

VOOL processes your personal data in balance with your rights and freedoms. If you believe your rights have been violated in the processing of personal data, or you want VOOL to stop processing your personal data, please contact us. We will try to resolve the disagreement through negotiations. In case of a dispute, you have the right to apply to the Data Protection Inspectorate ( or to a competent court.

Security of you data

The security of your personal data is important to us, but you should bear in mind that no method of exchanging information over the internet or the use of any electronic storage solution is 100% secure. While we make every effort to protect your data, we cannot guarantee its complete security.

Your data will not be passed on to third parties unless there is a good reason to do so, and the security of your data is guaranteed.

Linking to other websites

On our website you may find links to other websites that do not belong to us. Clicking on a third-party’s link will take you to that third-party’s website. We strongly encourage you to review the privacy policy of any site you visit.

We have no control over third party sites and take no responsibility for their content, privacy policy, services offered or other matters.

Privacy Policy updates

We reserve the right to make changes to this Privacy Policy. The conditions will be amended, in particular (but not exclusively), to comply with data protection legislation. When the Privacy Policy is updated, we will change the date of modification at the bottom of the document. An updated privacy policy is always available on our website.

Last modified 15/11/2022