Last amendment: 05.07.2023
Collection and use of personal data
We collect personal data for the purposes specified below.
User account and application
When you create a user account and use VOOL application for operating electric vehicle charging device or for using charging services or any other services offered via VOOL application we will collect and store the data you provide to us. This data includes:
Collection of such data is necessary to enable users to confirm their identity when creating a user account and logging in to use the profile and use the functionalities of VOOL application. If necessary, we use this data for customer support services.
When you purchase a product or service from VOOL, we will record the following data:
When you purchase a product or service from VOOL, we process your personal data to process the order, finalize and complete the transaction, issue invoices, and arrange the delivery and installation if agreed so. We store your purchase history data to be able to confirm your rights under warranty.
When you contact our support team, we may store personal data such as:
VOOL may use personal data to customize user support and improve customer service by means of complete data on usage, error messages, etc.
We primarily collect data on the website through “cookies”. Cookies generally do not collect personalized information. You can find more information about cookies below.
Giving consent, on which the processing is based, is a voluntary act. We retain your personal data for the duration of the consent. You have the right to withdraw your consent at any time. In such case we will stop processing your data as soon as consent is withdrawn.
Third party service providers
VOOL generally ensures the processing and storage of data in the territory of the European Union. However, VOOL may also use authorized processors, whose servers are located outside the European Union. VOOL ensures the comprehensive security of your personal data by implementing the protection measures required by law if necessary.
We use third-party service providers such as:
We may transfer information about your vehicle, personal details and information about your transactions to the charge point operators to activate the charge point, to handle any issues related to the use of charging services and invoicing.
We may disclose your contact details and other relevant data we have recorded about you to a supplier if you order external services.
If you have consented to electronic marketing, we also use the following types of external service providers:
Your contact details and other relevant data we have recorded about you may be disclosed to these service providers. We use this type of service provider to provide you with relevant ads, offers, content and recommendations and to perform analytics in order to improve and further develop our services. We also measure how well we succeed in this using, among other things, questionnaires.
Public authorities, etc.
In special cases, personal data may be disclosed to a relevant public authority or other agencies where required by law.
www.vool.com uses “cookies”. A cookie is a text file stored onto a user’s device when they visit a website. Cookies are used to set and store preferences, regional settings, service usage options, and more.
Cookies are divided into persistent and session cookies. Persistent cookies remain on your personal computer or mobile device even after you close the browser or computer. Session cookies, however, are deleted as soon as the browser is closed.
Cookies are divided according to their purpose:
Retention and deletion of personal data
We shall not process your personal data for longer than necessary. In each particular case, the data retention period depends on the exact nature of our relationship, the legitimate interest of VOOL and the statutory basis (retention of records, retention of accounting documentation, expiration of legal requirements, etc.).
In certain cases, it may be necessary to anonymise the personal data instead of deleting it. Anonymisation refers to removing all identifying or potentially identifying characteristics from the datasets that are kept.
We are dedicated to ensuring that all data subject rights arising under applicable law are always guaranteed to you. In particular, you have:
If you believe that your rights have been infringed, you may contact and lodge a complaint to the supervisory authority applicable for your jurisdiction (Data Protection Inspectorate in Estonia, address Tatari 39, Tallinn 10134, [email protected] or other competent authority in your jurisdiction).